NSRenewal ReviewNetSuite licence, structure and renewal review

Independent. Customer side. No win, no fee.

Walk into your NetSuite renewal knowing exactly what you want. And what you'll do if you don't get it.

At renewal, Oracle will keep as much of your money as it can. What you end up paying comes down to two things: whether you're paying for the right things, and the position you've built before the quote lands.

Send your latest quoteHow the work goes

Do you know where you stand?

Tick what you can answer today. Anything you can't is the work.

Why the price is what it is

The discount shrinks, the quote lands six weeks out, and you've nothing to push back with.

Everyone in the room knows you're not switching, and the price reflects it. The companies that do better are the ones who know where the business is going, know what they actually need from the system, and have a real plan for what they'd do if the price is wrong. Most companies never get to that position, because nobody has time to build it while running the day job.

The disappearing discount ยท illustrative

Signed Renewal 1 Renewal 2 Renewal 3 40% off 25% off 12% off 5% off 60 80 100 116 What you pay Discount off list
List price edges up a few percent a year. The discount you signed with shrinks every renewal. The bill nearly doubles in three. Indicative shape, not a client's figures.

The work

Two jobs, started months before the quote arrives.

The first is a review of how you use NetSuite, how it's structured, and what you're effectively paying for. Nearly every account has something that was sold rather than fitted, and NetSuite has moved on since you signed, so options that didn't exist then often do now. Taking things out isn't free, because Oracle will claw back discount when you do, which is why this is never done on its own.

The second is the position. A clear view of what you need, and a real, planned route away if it comes to it. Not a bluff, a plan. Oracle is put on notice early that the whole account is under review, and by the time the quote lands you're the one setting the terms. Structural changes, some in the system, are done alongside your own team.

Terms

No win, no fee. Benchmark agreed in writing first.

Benchmark firstThe figure you'd otherwise pay is agreed in writing before any work starts, so savings aren't a matter of opinion.
Your decisionsYou keep every decision and all contact with Oracle. Every message goes from you, in your words. Works in any country and currency Oracle sells in.
Week one verdictIf there's no real scope, you'll be told in the first week and that's the end of it.

Questions

Is a NetSuite renewal uplift negotiable?
Yes. The uplift is a starting position, not a rule. What it ends at depends on the position you walk in with, and that position is built months before the quote, not in the last six weeks.
When should I start?
It varies with how much there is to do, but the sooner the better. With time in hand there's scope to change bigger things and have them in place before the quote. Closer to signing, it shifts from what you will do to what you could do in the longer term, which is weaker. Either way, the first step is to ask for the quote early.
What does no win, no fee mean here?
A benchmark figure is agreed in writing before any work starts. The fee is a share of what you save against it. No saving, no invoice.
Does Oracle ever find out?
Not from this side. Every message to Oracle is sent by you, in your words, from your account.
Will this upset our relationship with Oracle?
You send every message yourself, so nothing goes that you're not happy with. And a customer putting real effort into getting the structure right is one that plans to stay. Oracle would rather that than a customer who pays up quietly and one day walks.
What if there's nothing to save?
There nearly always is. If there's nothing to save structurally, the positioning work still helps, and that part is on the house. Either way you'll know in the first week, there's no fee, and you've lost an hour.